Privacy Policy

At Surf Stuff, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect

We collect personal information necessary to provide you with our services, including but not limited to:

  • Contact Information: Name, email address, phone number, and physical address.
  • Payment Information: Credit card details or banking information for processing payments.
  • Order Information: Details of products purchased, shipping preferences, and delivery addresses.
  • Technical Information: IP address, browser type, and operating system used to access our website.
  • Cookies: Information collected through cookies to enhance your browsing experience.

2. How We Use Your Information

We use your personal information to:

  • Process Orders: To fulfill your orders, process payments, and arrange for delivery.
  • Communicate with You: To send you order confirmations, shipping notifications, and respond to your inquiries.
  • Improve Our Services: To enhance our website, customer service, and product offerings.
  • Marketing: To send you promotional materials, special offers, or other information you may find interesting, only if you have opted in to receive such communications.
  • Legal Compliance: To comply with legal obligations, including tax reporting and other regulatory requirements.

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us in providing services, such as payment processing (Yoco), shipping (The Courier Guy), and website hosting.
  • Legal Obligations: Governmental authorities or legal entities if required by law or necessary to protect our rights, property, or the safety of our customers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.

4. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All transactions are processed through secure payment gateways that use encryption and other safeguards to protect your data.

5. Your Rights

Under POPIA and other applicable privacy laws, you have the following rights:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can ask us to correct or update any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Objection: You may object to the processing of your personal information for direct marketing purposes.
  • Withdrawal of Consent: You can withdraw your consent to our use of your personal information at any time, where such consent is required.

To exercise any of these rights, please contact us at sales@surfstuff.co.za.

6. Cookies

Our website uses cookies to enhance your experience and gather information about how visitors use our site. Cookies help us improve our website and services by tracking usage patterns and preferences. You can choose to accept or decline cookies. However, declining cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to other websites of interest. Please note that we do not have control over these external sites. We are not responsible for the protection and privacy of any information you provide while visiting such sites, and they are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

Surf Stuff reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: